Then, from the existing literature research of service quality management theory and service remedy, ect. , which lay a theoretical foundation for this paper.
然后,对服务质量管理理论和服务补救等已有的文献研究进行梳理,为本文研究奠定了理论基础。
参考来源 - 基于服务差距的网上银行服务质量研究·2,447,543篇论文数据，部分数据来源于NoteExpress
This paper has explained the concept of service remedy and expounded measures of service remedy.
文章从了解服务补救的概念入手，阐述了图书馆实施服务补救的几项措施。
A good service remedy can make unsatisfied readers become loyal readers, therefore established a good reputation of the library.
一项好的服务补救措施，能将不满意读者转变为忠诚读者，从而树立起图书馆良好的形象。
Library service remedy is an important part of the system of library service, which is of great significance to the realization of the function of library.
服务补救是图书馆服务系统的一个重要组成部分，对图书馆功能的实现有着极为重要的意义与价值。
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